Shipping & Delivery

Orders are shipped from Hossegor, France to all of Europe.

All orders are dispatched within 1-2 business days via Auspost*. If your order is placed on a business day before 11am AEST, it will be dispatched same day. If it’s placed after 11am AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.

*If your order is part of a promotion these time frames may not apply.

Please allow 3-6 business days for orders to be processed from our warehouse. Once your order has been shipped you will receive an email to confirm the expected delivery date as well as a link to track your order.

All requests for updates or adjustments to shipping addresses must be made within 24 hours of placing your order. Please note, if your order can not be delivered to you due to an inaccurate shipping address, we are not liable for any lost or stolen parcels.

Yes, we do ship orders to PO boxes.

When only part of your order is available we will ship the items that are in stock and cancel the out of stock items. In this instance, an email confirmation will be sent and a refund will be issued to the original form of payment for the items that are unavailable.

Europe (Eurozone)

Flat rate 12€.

Free on orders over 120€.

Portugal

Flat rate 20€.

Rest of Europe

Flate rate 30€.

Free on orders over 120€ (excluding extra CEE zone - Norway, Switzerland and Turkey).

Yes, you may be required to pay customs and duties on orders over certain thresholds. Any associated fees are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and Deus Ex Machina cannot be held responsible for any additional charges, nor can we accept a return of the order in this case.